This past week our team successfully upgraded an installation of Track-It! version 6.5 to 7.0 for a client. Over the last couple of years we have run the helpdesk for this client, using Track-It!. The Crystal Reports program bundled with Track-It!, by Business Objects, has had senior management going gaga in keeping their finger on the pulse of the bottom line with the cost of providing IT helpdesk services to 2,000+ international computer users.
The beauty of the upgrade was watching Track-It! 7.0 migrate version 6.5 data (i.e. users, technicians, work orders etc.), in a seamless fashion. The icing on the cake was being able to push the client technician and agent manager down to the staff desktops. This dramatically cut down on time previoulsy required to visit PC desktops.
With more clients requesting implementations of Track-It!, we will be requiring some of our consultants to acquire Track-It! administrator certification.
"Technology Solutions for Tomorrow . . . TODAY" - Since 1991. It's not important to have the latest and greatest technology. What counts is making sure technology is implemented to enhance the lives of people, without losing the focus that a person's self worth matters more than technology.
